Consumer Rights


Trading Standards officers have a range of powers under the CRA and also under the Police and Criminal Evidence Act 1984. These powers are available to allow TS officers to undertake enforcement action against those who breach legislation.

It is always important to consider what actions are taken to ensure that they are both proportionate and necessary. This course will allow you to consider what your Local Authorities Enforcement Policy states and how your actions will contribute to reducing any potential harm to the consumer.

You will also understand the importance of recording your decisions and actions in a policy or action log and the requirements of disclosure under the Criminal Procedures and Investigations Act 1996.


At the end of the module participants will be able to:

  • Outline the definitions contained within the Act
  • Identify the powers of entry that are available
  • Describe how to carry out Inspections at Business Premises
  • State the powers of seizure that exist
  • Describe the type of warrants that are available and the process of application and execution
  • Outline the power to inspect products, to inspect and test equipment, to require production of documents and the power to seize and detain goods and documents.

Key Learning

Delegates will be able to define and understand how the Consumer Rights Act applies to traders and consumers and how they can use the powers in line with their Enforcement Policies to achieve successful outcomes.

Who is this course aimed at?

This course is aimed at those conducting investigations whether for a public body, a private corporation or as a sole investigator. It is essential for all those involved in investigation to understand the powers that are available and how these can assist them in dealing with traders and keeping the public safe.

Who are we?

WRI are an established company who specialise in Brand Protection, Investigation and Training and we have worked with the Police, Trading Standards and a number of well known brands to both protect the rights of the Intellectual Property Owner and to bring to justice those who break the law.

Our trainers are very experienced Retired Police Officers and Trading Standards Officers who have been trained to a senior level within their respective roles.

The course can be delivered at your place of work or at the offices of WRI in South Wales.
For further information please contact us on the email address below or 02921 202597

Find out more

To find out more about the courses we offer, please download our brochure.