Privacy Policy

Privacy Policy

WRi Group Data Privacy Policy – Updated 15-7-2019

WRi Group (WRi also referred to as ‘we’ or ‘us’) is a private limited company established in 2012.  The WRi registered address is Britannia House, Caerphilly Business Park, Van Road, Caerphilly, CF83 3GG

WRi is recognised as one of the most active and highly respected brand protection and investigation companies in the UK involved in the fight against counterfeiting and piracy as well as other illicit trade.

We also provide competency based training modules and consultancy services in support of public and private sector agencies.

WRi rely on personal data supplied by private and public sector clients and stakeholders (such as, but not limited to Trading Standards, Police, Border Force, Intellectual Property Office, HM Revenue & Customs and trade associations) and other interested parties so that we can provide goods and services for our clients and stakeholders who are engaged with the law and practice of trademarks and other intellectual property (IP) matters and other illicit trade disciplines.

Purpose of this privacy notice

This privacy notice aims to give you information on how WRi collects and processes your personal data when you interact with us, including any data you may provide to us.


WRi is the controller and responsible for your personal data.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the our management team on

Data collected by WRi

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes email address and telephone numbers.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, and feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

Special Categories of Personal Data From your use of our website we do not collect any about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

How is your personal data collected?

WRi collects data from and about you as follows:

  • information provided in the client / process/on-line contact forms, Mailchimp, SurveyMonkey and other written/email communications; dietary requirements when registering for meetings/events; certain personal information such as names and email addresses; and
  • information about your usage of the website, as well as information about you from messages you post to the website and e-mails or letters you send to us.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data.

Purposes for which we will use your personal data

Your information will enable us:

  • to be able to send you information relating to meetings and events, as well as newsletters, updates, and other correspondence relating to the services you have requested or that we provide; and
  • to provide you with access to all appropriate parts of the website and to supply any services you have requested.

Cookies from the website

Cookies are small amounts of information which we store on your computer. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor the website traffic and to personalise the content of the website for you. You may set up your computer to reject cookies by modifying the settings in your browser although, in that case, you may not be able to use certain features on the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log onto the website.

Lawful basis for processing data

We process your data where it is necessary for our legitimate interest of being able to provide the services you expect as a contact of WRi.

How the data is stored

WRi is committed to ensuring that all data is held securely. In order to prevent unauthorised access or disclosure, we have in place suitable technical and organisational measures to safeguard and make secure the information collected.

Security of the website

The transmission of information via the internet is not completely secure. Although WRi will do its best to protect your personal data, it cannot guarantee the security of any personal information that you disclose online.

You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we have been negligent and then only to the limits set out in the terms and conditions for the website.

Our site may, from time to time, contain links to and from the websites of our partner networks, as well as advertisers, news reports/publications and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies/website terms of use and we do not accept any responsibility or liability for these policies.  Please check such policies before you submit any personal data to them.

Sharing data

WRi will not share your data with any other people or companies except:

  • with other contacts, in particular but not limited to WRi clients, Trading Standards, Police, HMRC and Border Force for specific purposes only
  • information which we collect from meetings/events registration forms, such as dietary requirements, with meeting/event organisers, hotels, venue providers and other agencies who assist with the organisation and provision of WRi meetings/events; and
  • to any law enforcement agency, court, regulator, government authority where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights.

WRi does not sell or share personal data with any third party for their own marketing or research purposes.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your express opt-in consent.

Data retention

Data will be retained until such time as it is no longer necessary for our legitimate interests or to protect ourselves in the event of a legal claim, at which point it will be deleted from the WRi CRM/server and any paper documentation securely destroyed.

Rights of Individuals

All individuals who may have provided personal data during any interaction with WRi have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Changes to our privacy policy

WRi may change this policy from time to time by updating this page. You should therefore check this page periodically to ensure that you are aware of any changes.

Contacting WRi

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to WRi Group: The Octagon, c/o Britannia House, Caerphilly Business Park, Van Road, Caerphilly, CF83 3GG, Telephone 02921 202597

Responding to requests

WRi will endeavour to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.